Tempo Support

Well done for making your way here! (Can you find the in-app link too?)

Do you know that Tempo has a built-in tutorial that already answers many of your questions? Find a list of FAQs here, or send us your question using the form below if it isn't already listed.

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How do I change the title or BPM of a saved song?

Select the song you want to modify, then hit the "Save Song" button available on the Basic and Setlist modes and select the "Overwrite" tab. You can change any any parameter this way.

Alternatively, tap again on an already selected song to enter Quick Edit mode (iPhone only).

I need detailed instructions for setlist email sharing.

To share a setlist on the iPhone,
1) Enter the Fullscreen Setlist View by tapping the "expand" icon or pinching outwards on the setlist.
2) Tap the Share icon on the navigation bar.
3) Select the option to share a Tempo Setlist File.

To share a setlist on the iPad,
1) Select the setlist you'll like to share, if it's not already displayed.
2) Tap the Share icon on top bar right at the top.
3) Select the option to share a Tempo Setlist File.

To import a setlist,
1) Open the email sent from Tempo in your iOS mail app.
2) Tap on the attachment at the end of the email.

3) Select the option to open the attachment in Tempo.

Sometimes the setlist doesn't fill up it's entire allocated space.

This happens when you have activated connectivity with an external input device, due to a workaround required to get Tempo to respond to these devices. Turn off connectivity in Settings if you don't need it.

There is a slight delay after hitting play.

If you're getting a delay, Power Saving Mode is switched on. Toggle this in Settings. You can turn on Power Saving when using Tempo in situations where you don't require instant response from the play button.

Tempo is crashing on my device.

Please help us track down the cause of the crash by sending us any crash log with "Tempo" in its name. Crash logs can be retrieved by syncing your device to your computer and looking in the following folder:

Macintosh: Finder-browse to ~/Library/Logs/CrashReporter/MobileDevice/ (where ~ is your home(user) directory)
Windows-XP: Navigate to C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter/
Windows Vista and up: Navigate to C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/